We have been in business since January 1996, we hold Georgia state unrestricted air conditioning license and we specialize in residential service, repair, replacement & installation.
We are insured to 3 million in property damage.
The Service We Provide:
- We prioritize our work load so all residential customers are taken care of first, we use a block scheduling program which allows us to give the customer a guaranteed window of arrival time.
- We offer after hours, holiday and weekend emergency service, our phones are forwarded to a answering service after hours, so your calls are always answered by a alive operator and there is always a service technician on call should you need service outside normal business hours.
- We utilize a weekly in house training program that is focused in areas of technical, marketing, customer service and communication skills. We attend monthly continuing education courses provided by the local technical college, our suppliers and manufacturers.
- We are a small company but we are big on customer service, all personnel (technicians & office) are highly trained in customer service and understand that 100% customer satisfaction is our number one goal.
- Our technicians are drug free, neat in appearance, mindful of their speech and respectful of your property.
- We do a background check on all personal; this is protect you and insure we are not just sending anyone to your home.
- We drive well-maintained, fully stocked service vehicles with highly visible company name and logo.
- Technicians are in uniform.
- We use a straightforward pricing guide and all repair pricing is quoted up front before the repairs are made.
- We use shoe covers upon entering your home and drop cloths to protect your floors.
- We clean up any mess made during service call or installation.
- We guarantee all repairs are fixed right or it’s free. If a repair fails anytime during the season, we will repair it again absolutely free.
Warrantees & Guarantees
- On all new system installations
- We give you a Installation Date Guarantee
- Comfort Guarantee
- No Surprises Guarantee
- Property Protection Guarantee
- Respect Guarantee
- Utility Savings Guarantee
- 100% Money Back Guarantee
- 100% Satisfaction Guarantee
- Repairs Guarantee
All new system installations will comply with all existing local codes, will be performed by our professional, trained, drug free technicians, our technicians will not smoke, swear or use tobacco products while on your property. Installers will take necessary precautions to protect your property and use drop cloths and hall runners in all work and traffic areas. They will leave your home neat and answer any questions or concerns you may have.
- All Warrantees & Guarantees are in writing
- We offer some competive financing options and guaranteed approval.
- We are not the low price leader.
Our objective is to provide the highest quality service that is above and beyond any other. We achieved through our warranties and guarantees, by arriving on time, driving clean service vans with company logo clearly seen, by employing respectful technicians with positive attitudes and professional appearance (neat, clean uniforms), using shoe covers upon entering customers home, cleaning up any mess made during service call, fixing the system right the first time and utilizing straight forward pricing guide. You can also view us on Kudzu.